In the transport world, De Frankrijk Expert is a small player. For its customers, it's a major player. Besides selling a service, it offers a genuine customer experience. 120% service from A to B. Together with the owner of De Frankrijk Expert, we explored opportunities for digital growth. His business characteristics—accessibility, caring, sincere, carefree, and honest—guided the process to his true digital identity. Its small size allows the company to offer services to consumers who can't afford large budgets.

Customers always want a hassle-free experience. From requesting a quote to moving their belongings. Based on the identity of The France Expert, we began by simplifying the customer process. This simplified experience is being incorporated into new online marketing tools, including a new website.

Customers can see the options at a glance and request a quote with just two clicks. This can even be done on a mobile phone. Completing the questionnaire raises customer awareness and eliminates any ambiguities.

Which can be frustrating for the customer experience. Simple and effective. The new website www.defrankrijkexpert.nl is SEO-optimized, making the company easier to find for the average consumer.

New Challenge was responsible for the web design. In addition to the new web design, we also developed a new marketing strategy for De Frankrijk Expert.

New Challenge Agency helped us develop a sound marketing strategy and a corresponding website. We're now much easier to find and have a professional website that perfectly aligns with our values and wishes. The agency also devised and implemented various ideas for our sales channels (forums, social media, and word-of-mouth). We're now recognizable by a single corporate identity, and that's clearly paying off! Thanks to Dwayne & Soraya, and here's to a successful collaboration!

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